Conventionally used to describe inadvertent, negative effects of medical treatment, author John McKnight uses the word to describe the consequences of professionalizing care--turning citizens into "clients" and care into "service".
It is now clear the economic pressure to professionalize requires an expanding universe of need and the magnification of deficiency.I recently witnessed a well-intentioned person try to co-opt, professionalize, define and control a movement long-percolating among grassroots groups and volunteers citizens. This person believes "success" requires a leader who will focus efforts and "take it to the next level". Beholding work that has potential is inspiring, but the desire to co-opt a movement dis-empowers enthusiastic people, destroys creativity and stifles agility.
The Careless Society: Community and its Counterfeits
I'm grateful to my friend who gave me the book just before I started my new job. It is helping me to be aware that co-opting, professionalizing and serving can be harmful. I'll do my best to support positive efforts and leave power where it belongs--with citizens.